Effective Date: August 11, 2026
Due to the nature of frozen and perishable food products, Al Barir Frozen Foods follows a No Return and No Refund policy, except where a resolution is required by applicable law or where we determine that the delivered product is defective, damaged, or incorrect.
No Returns
For food safety and hygiene reasons, we generally do not accept returns of frozen food products after delivery.
Products cannot be returned simply because of:
- Change of mind
- Incorrect product selection
- Personal taste or preference
- Failure to follow storage instructions
- Failure to be available at the time of delivery
No Refunds
Refunds are generally not provided once an order has been successfully delivered.
However, if you receive a product that is demonstrably damaged, defective, spoiled, or different from the confirmed order, please contact us promptly so that we can review the matter.
Damaged or Incorrect Products
If there is an issue with your order, please contact us as soon as possible after delivery.
Please provide:
- Order details
- Customer name and phone number
- Photos or videos of the product and packaging
- Description of the issue
We will review the complaint and, where appropriate, may offer a replacement or another suitable resolution.
Product Storage
Customers are responsible for storing frozen products according to the instructions provided on the packaging after delivery.
Issues caused by improper storage after delivery may not qualify for replacement or refund.
Contact Us
Al Barir Frozen Foods
Phone: +91 78923 73073
Email: maketrusttakebest@gmail.com